Privacy Policy

Last updated: December 2024

1. Overview

This Privacy Policy explains how Arclen collects, uses, and protects personal data in connection with the use of its website and services.

Arclen is committed to complying with applicable data protection regulations, including the GDPR and Swiss data protection laws.

2. Data We Collect

We may collect the following categories of data:

Identification data (name, email address, company)
Account and authentication data
Usage data related to the use of our services
Billing and subscription data
Technical data (IP address, browser, device)

3. Purpose of Processing

Personal data is processed for the following purposes:

Providing and operating the services
User authentication and account management
Billing and subscription management
Improving product performance and reliability
Customer support and communication
Compliance with legal obligations

4. Legal Basis

Processing is based on one or more of the following legal grounds:

Performance of a contract
Legitimate interest
Legal obligation
User consent, where applicable

5. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes described above or to comply with legal obligations.

6. Third-Party Processors

Arclen may rely on trusted third-party processors, including:

Stripe (payments and billing)
Vercel (frontend hosting)
Railway (backend and database hosting)
AI service providers for processing user requests

All processors are subject to contractual data protection obligations.

7. Security Measures

Arclen implements appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, or loss.

8. User Rights

Users have the right to:

Access their personal data
Rectify inaccurate data
Request deletion of data
Object to or restrict processing
Request data portability

Requests can be made by contacting contact@arclen.app.

9. Contact

For any privacy-related questions, please contact: contact@arclen.app